The car came in for a no-start issue, cranked over but wouldn't fire. Now the vehicle won't crank at all.

The vehicle came in with a no-start issue. The engine would crank over but wouldn't fire. While performing fuel system tests the engine has become a no-crank condition. The display comes up with a message about 'cranking time exceeded'. The owner's menu states to leave the vehicle for 15-30 minutes then try again and should 'reset' itself. Have tried leaving the vehicle overnight, but still nothing, The vehicle was left for periods of over half an hour with the key on, the key off, and the battery disconnected, all still with the same result of a no crank.