Rod wrote: Complain about your current pricing matrix and keep complaining until you are happy.
If they want your business they will respond with better prices, they did for me.
Seven managers (that I can think of) in the past fifteen years have told me they will have the pricing matrix adjusted.
One was even a mechanic that left me to go work for Repco as 2IC
Whatever changes they make is very short term and the prices creep straight back up inside no time. I'm a Capricorn member (and have been for eighteen years), but other suppliers welcome this
The latest manager has been there for about two years and she was in here again a couple weeks back asking " why aren't you buying from us?".
I swung the pc monitor around and showed her 6-8 different stock items I carry and the pricing from "Covs online" and "Repco Navigator". She conceded that there wasn't a lot she could do except ring up Repco with the Covs price and they will match it
"Right, ok. So you want me to ring every time I need a part and ask you for a good price?"
The only local Repco authorized repairer pulled out of Repco about three months ago, repainted his whole building from Repco corporate colours to a completely different colour scheme.
We'll just have to wait and see